Conflict Management: Workplace Skills | Chicago, IL | Dec 2, 2026

About this event

Conflict Management: Managing Conflict in the Workplace 1-Day Professional Workshop | Chicago, IL, USA Course Overview Workplace disagreements, differing opinions, and competing perspectives are a natural part of collaboration. When conflict is left unaddressed, it can strain relationships, reduce morale, create stress, and affect team performance. This practical one-day workshop helps participants approach conflict constructively using communication techniques, conflict-management strategies, self-reflection, and realistic workplace exercises. Through guided practice, role-play, and proven frameworks, participants will develop skills to navigate difficult conversations, address disagreements, and work toward constructive resolutions. Event Details

Course Title: Conflict Management: Managing Conflict in the Workplace Location: Chicago, IL, USA Duration: 1 day Time: 9:00 AM–5:00 PM Delivery Options: Classroom, Virtual Live, or In-House Language: English Certificate: Strive Wisdom Course Completion Certificate Prerequisites: None

Learning Objectives By the end of the workshop, participants will be able to:

Recognise their personal conflict-management preferences through self-reflection and style assessments. Identify common causes of workplace conflict and behavioural triggers. Use communication techniques to manage tense or difficult conversations. Practise constructive conflict-management strategies through role-play and workplace scenarios. Support conflict resolution as a neutral third party. Develop practical approaches for working with challenging interactions and personalities. Use agreements and follow-up actions to help resolve workplace disputes. Apply workshop learning to their own work environment using practical tools and resources.

Who Should Attend? This workshop is suitable for anyone who wants to improve their conflict-management and communication skills, particularly:

Managers and team leaders Supervisors and project leads HR and people-management professionals Team members working in collaborative environments Professionals who handle disagreements, difficult conversations, or workplace relationships

Course Topics 1. The Science Behind Workplace Conflicts Explore common causes of conflict and its potential impact on individuals, teams, and organisations. 2. Understanding Human Behaviour Recognise behavioural patterns, emotional responses, and triggers that can influence conflict. 3. Different Personality Types Explore how individual differences and communication preferences can shape responses to disagreements. 4. Conflict-Management Styles Reflect on different approaches to conflict and consider when each may be useful. The supplied programme references the Thomas-Kilmann Conflict Mode Instrument (TKI®); confirm the availability and licensing of any formal assessment before advertising it as included. 5. Conflict-Management Strategies Practise approaches for addressing disagreements constructively and communicating during challenging situations. 6. Workplace Conflicts Use role-play and simulations to practise responding to realistic workplace scenarios. 7. Conflict-Resolution Agreements Explore how to develop workable agreements and how a third party can support a fair resolution. 8. Working with Difficult People Practise strategies for responding to challenging interactions while maintaining professionalism. 9. Relationship and Reputation Management Learn ways to preserve trust, credibility, and professional relationships while addressing conflict. Workshop Schedule 9:00 AM–9:30 AM | Introduction and Course Overview

Welcome and introductions Course objectives and agenda

9:30 AM–10:00 AM | The Science Behind Workplace Conflicts

Explore root causes and impacts of workplace conflict

10:00 AM–10:30 AM | Understanding Human Behaviour

Examine behavioural patterns and triggers

10:30 AM–10:45 AM | Morning Break 10:45 AM–11:15 AM | Different Personality Types

Explore personality differences and approaches to conflict

11:15 AM–11:45 AM | Conflict-Management Styles

Reflect on conflict styles and discuss assessment insights

11:45 AM–12:15 PM | Conflict-Management Strategies

Practise techniques for handling disagreements

12:15 PM–12:45 PM | Workplace Conflicts

Role-play and simulations based on workplace scenarios

12:45 PM–1:00 PM | Recap and Q&A 1:00 PM–1:30 PM | Lunch Break 1:30 PM–2:30 PM | Conflict-Resolution Agreements

Explore resolution agreements and third-party mediation practices

2:30 PM–3:30 PM | Working with Difficult People

Discuss practical approaches and practise through role-play

3:30 PM–3:45 PM | Afternoon Break 3:45 PM–4:45 PM | Relationship and Reputation Management

Build and maintain trust and credibility Turn conflict into an opportunity for constructive dialogue

4:45 PM–5:00 PM | Course Summary and Wrap-Up

Recap key learnings Final Q&A Closing

Training Methodology The workshop uses a combination of instructor-led discussion, self-reflection, practical frameworks, role-play, simulations, and workplace case scenarios. Participants will have opportunities to practise techniques in a supportive learning environment and consider how to apply them at work. Course Materials Participants will receive a course manual containing presentation materials and reference resources. Any eBook or digital-material requirements will be communicated before the workshop, if applicable. Certificate Participants who complete the workshop will receive a Strive Wisdom Course Completion Certificate. How You Will Benefit

Build trust and credibility: Strengthen professional relationships through constructive communication. Handle difficult conversations: Approach challenging discussions more calmly and confidently. Address issues proactively: Recognise and respond to conflict before it escalates. Improve collaboration: Help reduce misunderstandings and support more productive teamwork. Strengthen conflict-resolution skills: Practise strategies for resolving disagreements. Support professional growth: Develop communication and interpersonal skills valuable across roles.

Benefits for Your Team

Healthier team dynamics: Encourage respectful communication and reduce avoidable tension. More productive collaboration: Help teams spend less time stuck in unresolved disagreements. Better-informed decisions: Make space for differing perspectives and constructive discussion. Improved morale: Support a workplace culture where concerns can be addressed respectfully. Stronger leadership: Equip managers to guide difficult conversations and support team cohesion. Better customer interactions: Apply constructive communication skills to customer-facing situations. Greater adaptability: Help teams work through change and competing priorities. Supportive work relationships: Build habits that encourage trust, accountability, and cooperation.

Frequently Asked Questions 1. Who should attend this workshop?Anyone interested in improving conflict-management skills can attend. It may be particularly useful for managers, team leaders, HR professionals, and employees who work closely with others. 2. Are there prerequisites?No prerequisites are required. 3. What is the duration?The workshop is one day, scheduled from 9:00 AM to 5:00 PM, including breaks. 4. How is the workshop delivered?Delivery options include classroom, virtual live, and in-house training, subject to availability and arrangements. 5. Are group discounts available?The stated group-discount structure is 10% for 3 participants, 15% for 5 participants, and 20% for 10 participants. Contact Strive Wisdom to confirm eligibility and arrangements. 6. Will I receive a certificate?Yes. Participants who complete the workshop will receive a Strive Wisdom Course Completion Certificate. 7. Are breaks included?Yes. The schedule includes morning and afternoon breaks, as well as a lunch break. 8. How do I register?Register through the event listing. For registration or team-enrolment assistance, email info@strivewisdom.com. 9. What is the cancellation policy?The supplied policy states that cancellations made at least 7 days before the event are eligible for a full refund. Confirm the applicable terms on the event registration page before publishing. In-House Training Want to train your entire team? Strive Wisdom can arrange this course as an in-house learning programme, subject to trainer availability and agreed delivery arrangements. The session can be tailored to your organisation’s learning objectives, workplace requirements, and training needs. For enquiries or assistance, contact info@strivewisdom.com.

From Strive Wisdom